Seems like a software level issue happened in this time causing this issue. The Cisco Headset 530 Series can connect to Cisco UC-One, Microsoft Teams. I realize the headset is the UC and not the MS version, but this issue with the software mute status not being in sync with the hardware mute status was not a problem over the previous 18 months. The tool supports the following audio formats: MME, Direct-X, KS, WaveRT. Lower the boom arm on the headset, Zoom shows mute is not applied. Raise the boom arm on the headset, Zoom shows mute is applied.
100% of the time the Zoom mute status is fully in sync with the mute status of the Evolve 75 headset. The issue remains.Īlso note that this all works perfectly in the Zoom application. I have tried killing the Jabra Direct app and restarting it. I have tried killing the Teams app and restarting it. This does seem to improve the frequency of how often the mute in MS Teams is in sync with the hardware to about 75% working and 25% failure, but even at 25% failure this is a problem. I have tried a USB wired connection for the Jabra Evolve 75. I have tried connecting the Jabra Evolve 75 directly via bluetooth instead of through the Jabra Link dongle. No change to the observed issue and MS Teams is still out of sync with the mute status of the hardware about 50% of the time. I have tried unpairing the Jabra Evolve 75 from the Jabra Link 370 and then re-pairing them. Jabra Link 370 with firmware version 1.87.0.Jabra Evolve 75 UC with firmware version 2.38.0.Preferred Softphone is set to Microsoft Teams in Jabra Direct settings. Here is more information on the versions of things. This started happening in August 2022, though I can't be sure it first became an issue with the MS Teams 1.2 release. It is terribly distracting for my calls, having to worry about the mute status in the software being different from the hardware. Means that if I want to talk on a call in MS Teams I can't just lower the boom arm down, I also have to check what the mute status is in Teams and manually click on the unmute button if the two are not in sync (which is a problem about 50% of the time). The sync between the hardware mute status and software mute status in Zoom is still right 100% of the time, pointing to the hardware functioning properly and there being a software-level issue. Now the mute status in Microsoft Teams is in sync with the mute status of the headset only about 50% of the time. For about 18 months prior to August 2022, the hardware mute status of my Jabra Evolve 75 UC headset was always in sync with the software mute status in both Microsoft Teams and Zoom. Here are all the differences and a direct comparison of the latest Samsung Galaxy Z Flip 4 against the.
I am seeing this same issue again here in September 2022. Jabra Elite 85t are now available for just 99.
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